Day: April 28, 2023

Active Listening: Understand Before Being Understood

Most people think of the best communicators as being outspoken and articulate, but one of the most important rules of communication is actually silence—the art of active listening. This invaluable skill is especially beneficial for leaders because it helps you better connect with your team. By exploring what it means to be an active listener, you can assess and improve your own active listening skills and instill this crucial communication tool in your team.

Charge Directly into the Storm: The Best Leaders Know How to Be the Buffalo

It’s 4:00 p.m. on a Friday, and you get a message from a client asking if you have two minutes to talk. Your stomach drops. What do you do? Do you say no and send them a meeting invite for next week? You could easily ignore the message until Monday. What would it feel like to pick up the phone and tackle it head on?